<\/p>\n
The self storage industry has seen an increased demand for tenant facing mobile-apps in recent years, which was only accelerated by the COVID-19 pandemic. However, the benefits of mobile apps aren’t limited to consumers, as operator-facing mobile apps are also important when it comes to improving customer service in several important ways.<\/p>\n
Customer-facing apps give tenants seamless access to your facility, but an operator-facing facing app is just as crucial for ensuring a frictionless on-site experience. By leveraging cloud-based technology, an operator-facing mobile app gives operators the ability to respond to requests in real-time, open gates or doors remotely, perform lock-checks from their mobile device, facilitate improved communication among employees and eliminate the potential for any after-hour fiascos.<\/p>\n
For example, let’s say a facility’s trash collection service is running behind schedule and arrives at the gate after regular business hours. The facility’s operator receives a call from the trash collectors at the access control keypad during dinner. With the use of a mobile app, the operator can check his video feed and remotely open the gate from his smart phone. The trash collectors are immediately granted access to the dumpsters on-site, and the operator can continue to enjoy his dinner at home without having to return to the facility.<\/p>\n
Click here for more common instances in which an operator-facing mobile app enables self-storage operators to run their facilities more effectively. <\/a><\/p>\n By implementing a mobile app that integrates with your facility’s cloud-based access control software, operators can increase their ability to operate their facility more effectively. Operators who utilize mobile technology to remain continuously updated on a site’s activity are able to benefit from mobile’s continued growth. Learn more about the advantages of using an operator-facing mobile application at your facility by speaking with a PTI Representative<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":" The self storage industry has seen an increased demand for tenant facing mobile-apps in recent years, which was only accelerated by the COVID-19 pandemic. However, the benefits of mobile apps aren’t limited to consumers, as operator-facing mobile apps are also important when it comes to improving customer service in several important ways. Customer-facing apps give tenants seamless access to your facility, but an operator-facing facing app is just as crucial for ensuring a frictionless on-site experience. By leveraging cloud-based technology, an operator-facing mobile app gives operators the ability to respond…<\/p>\n","protected":false},"author":1,"featured_media":584,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[19],"tags":[],"gutentor_comment":0,"_links":{"self":[{"href":"https:\/\/listselfstorage.com\/us\/industry-insights\/wp-json\/wp\/v2\/posts\/583"}],"collection":[{"href":"https:\/\/listselfstorage.com\/us\/industry-insights\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/listselfstorage.com\/us\/industry-insights\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/listselfstorage.com\/us\/industry-insights\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/listselfstorage.com\/us\/industry-insights\/wp-json\/wp\/v2\/comments?post=583"}],"version-history":[{"count":1,"href":"https:\/\/listselfstorage.com\/us\/industry-insights\/wp-json\/wp\/v2\/posts\/583\/revisions"}],"predecessor-version":[{"id":2618,"href":"https:\/\/listselfstorage.com\/us\/industry-insights\/wp-json\/wp\/v2\/posts\/583\/revisions\/2618"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/listselfstorage.com\/us\/industry-insights\/wp-json\/wp\/v2\/media\/584"}],"wp:attachment":[{"href":"https:\/\/listselfstorage.com\/us\/industry-insights\/wp-json\/wp\/v2\/media?parent=583"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/listselfstorage.com\/us\/industry-insights\/wp-json\/wp\/v2\/categories?post=583"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/listselfstorage.com\/us\/industry-insights\/wp-json\/wp\/v2\/tags?post=583"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}