Connie Neville

Constance (Connie) Neville, J.D., is a managing director and co-chair of the Self Storage Product Council for SVN. She specializes in the sale of self storage facilities in New England. As a member of the SVN Asset Recovery Team (SVNART) during the great recession Connie represented regional banks and lenders in the disposition of troubled loans and foreclosed properties. Locally, Connie works with landlords and tenants leasing retail and office properties in Lexington, MA. On a national level Connie has clients who remediate, reposition and re-develop environmentally impacted properties. In…

Leaving a Legacy

Last month, we welcomed our son into the world and my life shifted profoundly. Parenting has been a (sleep-deprived) blast, but it has forced me to consider the world I’m creating for my son. After taking him to visit his first storage facility, I started to think about what legacy means in this business. As a second-generation self storage owner/operator, I’ve been privileged to inherit a philosophy about the industry that has governed our company for the last 35 years and enabled its success. Now, as a father myself, it’s…

How Safe Are Your Access Control Solutions? Part One

Safety and security are hallmarks of today’s self storage industry. In competitive markets, solutions that protect tenants’ physical safety and the security of their possessions are differentiating factors — they separate market leaders from the rest of the pack. Increasingly, the quality of your operation’s safety and security solutions directly impacts tenant acquisition and retention. Yet it may be tempting for owners and operators to inadequately evaluate their choice in security solutions — a mistake that can have serious consequences for the bottom line of your business. If a single…

Featured Broker: Nathan Coe

Nathan Coe joined Marcus & Millichap in 2015 and emerged as one of the top storage brokers in the country. He leads a team covering the entire eastern time zone of the United States and has sold self storage properties and portfolios from South Florida to Maine and everywhere in between. As of July 2021, he ranks third nationally of all self storage brokers at Marcus & Millichap. He also currently ranks seventh at the firm in the State of Ohio across any product type. Nathan has closed over 100…

The Power of a Positive Review

In this day and age, we’re all aware that a positive review is a hot commodity. As a consumer, we live in a time when combing through reviews is a common practice, especially when making important purchasing decisions. What tends to be thought of as a “black spot” are negative reviews. However, positive and negative reviews build consumer confidence, increase knowledge and validate the offered services. Isn’t that crazy!? That means a customer’s one-star-review about after-hour access issues is just as valuable as the five-star review, which details the excellent…

Pogoda Companies Appoints Beau Agnello as Senior Vice President of Operations

We are very pleased to announce the appointment of Beau Agnello as Senior Vice President of Operations at Pogoda Companies. Beau will be responsible for overseeing all operations for our self- storage portfolio and third-party managed properties. In addition, he will be instrumental in formulating strategic plans for the company's continued expansion, maximizing the investment value of all managed/owned facilities, updating policies and procedures, and will utilize the latest technology within the self storage industry to improve operations. Beau began his self storage career with a self storage REIT in…

Now More Than Ever, Self Storage Facilities Are Evolving Toward a Remote-Management Model

In 2020, while most businesses were transitioning to remote work and unemployment was increasing, self-service facilities were tasked with finding ways to continue providing quality storage solutions. While unmanned storage facilities aren’t new, many facilities were implementing new modern business tools including contactless customer support, online services and self-service kiosks for the first time. The verdict is these automated features are here to stay. Sophisticated technology allows remote management and provides customers access to service beyond normal business hours. Customers have the ability to rent units, pay their bills, access…

What Is Social Media’s Role in SEO?

One of the most frequently asked questions we get from our self storage clients is whether investing in social media will help their facility’s search engine optimization (SEO) strategy. The short answer is…it’s up for debate. So let’s talk about it! Links on Social Media If someone links to your facility’s site on social media, this doesn’t directly help your search engine results page (SERP) rankings on Google. This can be confusing as you may have heard that getting backlinks from high-authority sites helps your SEO. And aren’t sites like…

List Self Storage Offers Complimentary Data Via StorTrack’s MarketView Platform (MVP)

StorTrack, the largest and most comprehensive pricing and market intelligence database available for the self storage industry, will offer complimentary data on all listings on List Self Storage (“List”), the leading national online platform for buying and selling self storage facilities. Users can choose between a one, three or five-mile radius to view market information including the number of facilities, total and rentable square footage, average rate per square foot, square footage per capita, population, median household income and known developments. In addition, an interactive map displays the location(s) of…

Absolute Storage Management Redesigned Website Pages to Educate New Storage Investors

After four months of research, design and dedication, the Marketing and Sales Teams from Absolute Storage Management (ASM), along with the Development Team from Go Local Interactive, are excited to announce the launch of ASM’s redesigned website pages on July 13, 2021. These pages are live now on www.AboutASM.com. Established in 2002, Absolute Storage Management (ASM) is one of the largest and most tenured third-party management companies in the self storage industry. To share their experience and knowledge, ASM decided to build out additional pages on their website dedicated to…