StoreEase and Reliant (DBA Midgard) announce an expansion of StoreEase’s Virtual Technology solution after a short pilot period that began in October. The expansion is based on utilizing a hybrid approach with Midgard’s Virtual Managers® positioned to answer phones and proactively greet customers at the property level through StoreEase’s proprietary hardware and software. Virtual Managers are supported by physical managers roaming multiple properties completing daily back-end tasks.
Todd Allen, Managing Principal for Reliant stated, “We are excited to expand Virtual Management as a tool to our Midgard Self Storage Portfolio.”
Kolin Van Dyne, Director of Operations for Reliant stated, “StoreEase’s technology is completely transforming our operational model. We can position our most skilled sales team on demand and expand their presence across multiple sites resulting in us capturing more lease-up potential. Also, an unanticipated effect was the recorded 10% revenue growth month-over-month in merchandise sales. The Virtual Management solution allows us to always put our best team members proactively in front of the customer resulting in substantial gains.”
Josh Boyd CEO of StoreEase said, “The Reliant team is fantastic, and they are at the forefront of optimizing self-storage operations at scale. The FTE efficiencies gained while not sacrificing revenue and customer experience is the perfect synergy of Reliant operations and StoreEase’s technology.”
The expansion of Midgard facilities has already begun, and Reliant expects to have Virtual Technology installed in most of its portfolio next year.
About StoreEase:
StoreEase is a leading provider of innovative virtual technology solutions focused on empowering organizations to optimize their investments through greater operational efficiency. With a commitment to intentional innovation, excellence, and customer satisfaction, StoreEase continues to develop cutting-edge hardware and software solutions that drive success for owners and operators across the self-storage industry.
About Reliant:
“Reliant Real Estate Management is a top 20 vertically integrated self-storage owner/operator with over eight million rentable square feet and sixty-thousand tenants. Headquartered in Roswell, GA, Reliant’s team sources, acquires, develops, and repositions value-add self-storage assets operated under the Midgard Self Storage Brand. Founded in 2009 by Lewis G. Pollack and Todd M. Allen, the company has over 250+ employees, 96 properties in 9 states, primarily located in the Southeast, US, and approximately $2+ billion in assets, at stabilization, under management. The company has realized exceptional returns for its equity partners during its tenure with over 60+ full-cycle assets. Reliant continues its growth by opening its fourth $100mm equity fund in December 2022, intending to be fully funded by the close of 2023.
