The self storage industry has seen an increased demand for tenant facing mobile-apps in recent years, which was only accelerated by the COVID-19 pandemic. However, the benefits of mobile apps aren’t limited to consumers, as operator-facing mobile apps are also important when it comes to improving customer service in several important ways.
Customer-facing apps give tenants seamless access to your facility, but an operator-facing facing app is just as crucial for ensuring a frictionless on-site experience. By leveraging cloud-based technology, an operator-facing mobile app gives operators the ability to respond to requests in real-time, open gates or doors remotely, perform lock-checks from their mobile device, facilitate improved communication among employees and eliminate the potential for any after-hour fiascos.
For example, let’s say a facility’s trash collection service is running behind schedule and arrives at the gate after regular business hours. The facility’s operator receives a call from the trash collectors at the access control keypad during dinner. With the use of a mobile app, the operator can check his video feed and remotely open the gate from his smart phone. The trash collectors are immediately granted access to the dumpsters on-site, and the operator can continue to enjoy his dinner at home without having to return to the facility.
By implementing a mobile app that integrates with your facility’s cloud-based access control software, operators can increase their ability to operate their facility more effectively. Operators who utilize mobile technology to remain continuously updated on a site’s activity are able to benefit from mobile’s continued growth. Learn more about the advantages of using an operator-facing mobile application at your facility by speaking with a PTI Representative.
