Managing a self-storage facility efficiently requires having the right personnel on-site.
However, not every facility needs a full-time manager. A part-time, on-the-ground manager can be the perfect solution to handle daily operations without the commitment of a full-time employee.
Here’s a step-by-step guide to hiring the ideal candidate for your self-storage business;
1. Define Your Needs
Before starting the hiring process, assess your facility’s specific requirements:
- How often do you need on-site management—daily or a few times a week?
- What tasks will they be responsible for?
- Will they handle customer service, property maintenance, sales, or all of the above?
Clearly outlining these needs will help streamline the hiring process and attract the right candidates
2. Craft a Detailed Job Description
- A well-structured job description ensures candidates understand their roles and responsibilities. Be sure to include:
- Facility upkeep (cleaning, maintenance, security checks)
- Customer service (assisting tenants, answering inquiries)
- Sales (upselling units and services)
- Administrative duties (processing payments, handling paperwork)
- Physical requirements, if applicable
A precise job description will help filter out unqualified applicants and attract those best suited for the role.
3. Advertise on the Right Platforms
Post your job listing on platforms that reach potential candidates with relevant experience. Consider:
- Indeed
- ZipRecruiter
- Local job boards and community centers
- Industry-specific websites focused on self-storage management
Additionally, ask for referrals from local property management companies or industry contacts. Trusted referrals can lead to highly qualified hires.
4. Screen and Interview Candidates
- Once applications start coming in, screen candidates based on:
- Prior experience in property management, customer service, or self-storage
- Strong work ethic and reliability
- Effective communication skills
- Self-motivation, as they may be working independently
- Maintenance experience, which can reduce the need for external contractors
During interviews, assess their problem-solving abilities and how they handle customer service scenarios. A great candidate will be able to navigate tenant concerns and operational challenges with professionalism.
5. Check References and Perform Background Checks
Since your manager will have access to the facility, trust is critical. Contact previous employers to verify work history and job performance. Conduct a background check to ensure there are no red flags, particularly regarding security and reliability.
6. Provide Comprehensive Training
Once you’ve made a hire, invest time in thorough training to set them up for success. Training should cover:
- Security protocols (gate codes, alarm systems, customer access)
- Customer service procedures (handling inquiries, complaints, move-ins/outs)
- Operational tasks (processing payments, managing reservations, handling paperwork)
The better prepared they are, the smoother your facility’s daily operations will run.
7. Set Clear Expectations and Communication Channels
Clarify the work schedule, responsibilities, and reporting structure. Establish regular check-ins —whether weekly or bi-weekly—to address concerns and keep operations on track. Ensure they know how to contact you in case of emergencies.
8. Monitor Performance and Offer Feedback
Once your new manager has settled in, track their performance and provide constructive feedback. Address any issues promptly to prevent them from escalating. Recognizing good performance with incentives or praise will help keep them motivated and engaged.
Conclusion
Hiring a part-time on-site manager can optimize your self-storage facility’s operations while saving on labor costs. By following these steps, you’ll find a reliable professional who keeps your business running smoothly. Whether you’re expanding, streamlining, or looking to sell your facility, having the right management in place is key to long-term success.
Contact:
Brandon Robinson
National Director, Calvary Realty
1906 S. Commercenter East, Suite 208
San Bernardino, CA 92408
T: (909) 380-0073
E: Brobinson@CalvaryRealty.com
