It is a universal truth for any operator to want great managers greeting and interacting with as many customers in the office as possible. Virtual Technology allows us to leverage our best managers across a plurality of our stores to do just that.” – Todd Allen, Managing Principal at Reliant
StoreEase announces a strategic partnership with Reliant Real Estate Management (DBA Midgard Self Storage) to implement its Virtual Technology Platform as a SaaS / white-label solution. This initial rollout will consist of 11 properties in the Huntsville and northern Alabama MSAs. Reliant will deploy Virtual Managers® to its facility offices via StoreEase’s patented Virtual Counter® hardware. Reliant Virtual Managers will interface with StoreEase’s patent-pending Virtual Management Operating System (VMOS) to deliver front-end virtual customer-facing operations that will be supported by physical managers on the ground completing daily back-end tasks.
Josh Boyd, CEO of StoreEase stated, “We could not be more excited to partner with a top operator like Reliant. We are aligned in the philosophy that you need great managers on-site. Our Virtual Platform will allow Reliant to reduce costs, but more importantly, proactively improve the customer experience and property performance.”
“After seeing the platform in person, the benefits of the StoreEase’s virtual technology are profound. Lower cost for the operator, better experience for the customer,” said Kolin Van Dyne, Director of Operations for Reliant. Todd Allen, Reliant’s Managing Principal stated, “It is a universal truth for any operator to want great managers greeting and interacting with as many customers in the office as possible. Virtual Technology allows us to leverage our best managers across a plurality of our stores to do just that.”
The initial phase of Reliant stores will commence with the new Virtual Operations in September.
About StoreEase:
StoreEase is a leading provider of innovative virtual technology solutions focused on empowering organizations to optimize their investments through greater operational efficiency. With a commitment to intentional innovation, excellence, and customer satisfaction, StoreEase continues to develop cutting-edge hardware and software solutions that drive success for owners and operators across the self-storage industry.
About Reliant:
“Reliant Real Estate Management is a top 20 vertically integrated self-storage owner/operator with over eight million rentable square feet and sixty-thousand tenants. Headquartered in Roswell, GA, Reliant’s team sources, acquires, develops, and repositions value-add self-storage assets operated under the Midgard Self Storage Brand. Founded in 2009 by Lewis G. Pollack and Todd M. Allen, the company has over 250+ employees, 96 properties in 9 states, primarily located in the Southeast, US, and approximately $2+ billion in assets, at stabilization, under management. The company has realized exceptional returns for its equity partners during its tenure with over 60+ full cycle assets. Reliant continues its growth by opening its fourth $100mm equity fund in December 2022, intending to be fully funded by the close of 2023.
