In this episode of 5 Questions With, Gabriel Woodhead, Director of Customer Service at White Label Storage, shares expert insights into running a high-performing call center in the self-storage space.
We discuss:
- Metrics that matter: pickup rate, conversion rate, handle time
- Training tips tailored to self-storage
- How call data drives better performance
- Trends in caller behavior
- The shift toward digital & remote management
White Label Storage, a third-party management company, currently operates over 270 facilities across 43 states. They handle everything from customer service to maintenance, with flexible remote and hybrid models designed to boost performance and profitability for self-storage owners.
Contact: White Label Storage | contact@whitelabelstorage.com | www.whitelabelstorage.com
