Day: December 10, 2025

5 Questions with…White Label Storage

In this episode of 5 Questions With, Gabriel Woodhead, Director of Customer Service at White Label Storage, shares expert insights into running a high-performing call center in the self-storage space. We discuss: Metrics that matter: pickup rate, conversion rate, handle time Training tips tailored to self-storage How call data drives better performance Trends in caller behavior The shift toward digital & remote management White Label Storage, a third-party management company, currently operates over 270 facilities across 43 states. They handle everything from customer service to maintenance, with flexible remote and…

Third-Party Management vs. In-House: What Scales Better in Self Storage?

As self storage portfolios grow, so do the challenges of keeping operations consistent, data reliable, and performance optimized across multiple facilities. Whether you own two locations or twenty, operators must answer an inevitable question: Should we keep management in-house or hire a third-party management company? It’s a critical decision with long-term implications for scalability, profitability, and even asset value. Both models can be effective, but the one that works best for your business depends on your growth plan as well as how you’ll handle technology, marketing, and customer service. To…

Recent Self-Storage Transactions: 11.26.2025 – 12.09.2025

Recent self-storage transactions show continued investor interest in the sector, with activity spanning a variety of markets and asset types. Deals include stabilized properties, development sites, and portfolio acquisitions, reflecting strategies to expand market presence, increase operational scale, and position for long-term growth. Demand remains steady, supported by consistent occupancy levels and opportunities to enhance revenue through improved management and pricing strategies.     Property: A-1 Mini Storage Portfolio Location: Mt Pleasant & Weidman, Michigan Address 1: 1067 N Mission Rd, Mt Pleasant, MI 48858 Address 2: 6473 W Weidman…